The COVID-19 pandemic has only increased the need for empathy wherever possible in senior living care. In this webinar, industry experts address the “new normal” and how you can deepen your understanding of your community by seeing it through resident and staff perspectives. Each panelist brings a unique perspective and raises important considerations as they discuss what they have learned about providing safe environments and keeping morale high. Attendees also received a sample of the Empathy Assessment that Gary developed. If you’re interested in learning more, please contact Gary Prager.

Download Webinar Slides

View Recorded Webinar

The Panel

Gary Prager, AIA
Principal, Hord Coplan Macht
Steve Lindsey
CEO, Garden Spot Village
Jayne Keller
VP of Senior Living, Christian Living Communities and Cappella Living
Gregg Colon
Senior VP, Health Services, Erickson Living Communities
Lorraine G Hiatt, PhD
Environmental Gerontologist


Stay up to date with our Senior Living Design team and have news and resources delivered to your inbox.